STORE POLICIES
SHIPPING POLICY
MAGMA OFFERS FREE STANDARD DELIVERY ON ORDERS ABOVE $200. PLEASE NOTE THAT FREE SHIPPING WILL BE APPLIED TO YOUR ORDER AT CHECKOUT.
EVERY JEWELRY PIECE IS PRODUCED ON DEMAND, ONE BY ONE TO ENSURE THE BEST QUALITY POSSIBLE. EACH PIECE IS CREATED SUSTAINABLY, REDUCING WASTE TO THE MINIMUM.
FOR INTERNATIONAL DELIVERIES: PLEASE ALLOW 5-6 WEEKS FOR YOUR ORDER TO BE PRODUCED AND DELIVERED TO YOUR LOCATION.
FOR NATIONAL DELIVERIES (ECUADOR): PLEASE ALLOW 2-3 WEEKS FOR YOUR ORDER TO BE PRODUCED AND DELIVERED TO YOUR LOCATION.
PLEASE NOTE, THAT THE TOTAL AMOUNT OF YOUR ORDER DOES NOT INCLUDE LOCAL SALES TAXES AND VAT, WHICH MEANS EXTRA FEES MAY BE APPLIED AFTER PLACING YOUR ORDER.
ALL ORDERS ARE SHIPPED WITH DHL. DHL USUALLY OPERATES BETWEEN 9 AM—6 PM ON BUSINESS DAYS. YOU CAN SPECIFY AN ALTERNATE DAYTIME DELIVERY
ADDRESS WHEN ORDERING, FOR EXAMPLE, YOUR WORK ADDRESS (RECOMMENDED).
TAXES AND DUTIES THE PRICES OF PRODUCTS ARE EXPRESSED IN DOLLARS (USD) INCLUSIVE OF TAXES BUT EXCLUDING CUSTOMS DUTIES, FOR ORDERS OUTSIDE OF ECUADOR THAT SHALL BE BORNE BY THE CUSTOMER. UNFORTUNATELY, WE CANNOT ESTIMATE HOW MUCH DUTIES YOU WILL PAY BUT YOUR LOCAL CUSTOMS SHOULD BE ABLE TO ESTIMATE THE PRICE. MAGMA CANNOT BE HELD RESPONSIBLE FOR ANY ACTION AND/OR COSTS AND/OR TAXES AND/OR DELAYS DUE TO CUSTOMS OVER WHICH IT HAS NO CONTROL.
IMPORTANT INFORMATION: DELIVERY TIMES ARE PROVIDED AS GUIDELINES ONLY AND DO NOT TAKE INTO ACCOUNT POSSIBLE DELAYS CAUSED BY PAYMENT AUTHORIZATION AND/OR STOCK AVAILABILITY AND/OR CUSTOMS DELAYS. WE ARE UNABLE TO DELIVER TO POST OFFICE BOXES.
CUSTOMER WILL RECEIVE AN EMAIL WITH THE SHIPPING DETAILS UPON PRODUCTION HAS ENDED AND SHIPPING HAS BEEN ISSUED.
EXCHANGE POLICY
RETURNS POLICY
CANCELLATIONS POLICY
PAYMENT METHODS
ALL SALES ARE FINAL WITH THE ONLY EXCEPTION THAT WE DELIVERED THE WRONG SIZE, A DIFFERENT, OR FAULTY PRODUCT.
EVERY PIECE OF JEWELRY ON OUR WEBSITE IS HANDMADE TO ORDER TO ENSURE THE BEST QUALITY POSSIBLE. IN CASE OF HAVING REQUESTED AN INCORRECT SIZE, THE EXCHANGE OF A PIECE IS SUBJECT TO AVAILABLE STOCK AND INCURS AN ADDITIONAL COST DUE TO THE SIZING CORRECTIONS IN OUR WORKSHOP. NO EXCHANGES APPLY FOR UNIQUE DESIGNS. ONLY CHANGES ARE ACCEPTED WITHIN THE NEXT 10 DAYS AFTER RECEIVING THE ORDER.
FOR EXCHANGE, THE ITEM MUST BE IN PERFECT CONDITION AND THE ORIGINAL PACKAGING NEEDS TO BE INCLUDED.
CONTACT US AT THEMAGMAPROJECT.404@GMAIL.COM TO APPLY FOR SIZE CORRECTION OR EXCHANGES.
IF YOU RECEIVED AN INCORRECT SIZE, YOU HAVE THE RIGHT TO RETURN THE PIECE OR ASK FOR AN EXCHANGE WITH NO EXTRA FEE. UNFORTUNATELY, BECAUSE EACH PIECE IS MADE ON DEMAND FOR EACH CUSTOMER, IT IS NOT POSSIBLE TO RETURN A PIECE THAT DOES NOT FALL UNDER THE PREVIOUSLY MENTIONED. ANY CLAIM REGARDING THE DELIVERY OF PRODUCT(S) MUST BE SUBMITTED IN 7 WORKING DAYS FOLLOWING RECEIPT OF THE PRODUCT(S). THEY MUST BE SENT IN THEIR ORIGINAL CONDITION (PACKAGING, ACCESSORIES, TAG, ETC.), UNWORN, AND IN PERFECT CONDITION. MAGMA IS NOT RESPONSIBLE FOR THE COSTS OF SHIPPING THE RETURN, THE COSTS AND RISKS PERTAINING TO THE RETURN OF PRODUCT(S) ARE BORNE BY THE SENDER. IF YOU NEED ANY FURTHER INFORMATION, YOU CAN SEND AN EMAIL TO THEMAGMAPROJECT.404@GMAIL.COM. WE RECOMMEND THAT RETURNED GOODS BE SENT VIA INSURED, TRACEABLE DELIVERY FOR YOUR PROTECTION. PLEASE NOTE THAT IF YOU FAIL TO TAKE REASONABLE CARE OF RETURNED GOODS OR FAIL TO RETURN THE GOODS TO US, WE WILL BE ENTITLED TO MAKE A CLAIM AGAINST YOU FOR ANY LOSSES WHICH WE SUFFER.
IF YOUR GOODS ARE FAULTY OR DO NOT MEET THE DESCRIPTION GIVEN ON THE SITE, WE WILL REFUND THE VALUE OF YOUR ORDER FOR THOSE GOODS. MAGMA HAS A 7-DAY RETURN POLICY: YOU HAVE 7 DAYS FROM WHEN YOUR ORDER IS DELIVERED TO SHIP/POSTMARK IT BACK TO OUR RETURN CENTER FOR A REFUND OR EXCHANGE.
REFUNDS ARE NOT APPLICABLE FOR ORDERS REFUSED IN THE DESTINATION COUNTRY ONCE THE ORDER HAS BEEN SHIPPED. IF THE ORDER IS REFUSED DUE TO CUSTOMS & DUTIES OR ANY DELAY IN PRODUCTION PRIOR TO SHIPPING, A REFUND IS NOT POSSIBLE. NO REFUND IS PROVIDED IF YOU DECLINE TO ACCEPT AND/OR RECEIVE YOUR ORDER ONCE IT HAS BEEN SHIPPED.
YOU HAVE THE RIGHT TO CANCEL YOUR PURCHASE 3 DAYS AFTER YOU HAVE PLACED YOUR ORDER.
CONTACT US AT THEMAGMAPROJECT.404@GMAIL.COM TO CANCEL YOUR ORDER AND BE ISSUED A REFUND.
INVOLUNTARY CANCELLATIONS:
OCCASIONALLY, ORDERS OR PARTS OF AN ORDER ARE CANCELED BY OUR SYSTEM FOR VARIOUS REASONS. SOME REASONS ARE:
• ITEM(S) NOT AVAILABLE
• DIFFICULTY IN PROCESSING YOUR PAYMENT INFORMATION
• CANNOT SHIP TO THE ADDRESS PROVIDED
• DUPLICATE ORDER WAS PLACED IF YOUR ORDER IS CANCELED BY US, YOU WILL
RECEIVE AN EMAIL WHICH WILL EXPLAIN THE REASON FOR THE CANCELLATION. YOU WILL NOT BE BILLED FOR ANY CANCELED ITEMS. IF YOU ARE INTERESTED IN ALTERNATIVE PRODUCTS, PLEASE CONTACT US BY EMAIL AT THEMAGMAPROJECT.404@GMAIL.COM OR BY CALLING + 593 992181184 FOR A RECOMMENDATION.
CREDIT AND DEBIT CARD
PAYPAL
IF YOU LIVE IN ECUADOR, YOU CAN PAY VIA BANK TRANSFER TO THE FOLLOWING ACCOUNT:
BANCO PICHINCHA
CTA AHORROS
N. 2211113068
NAOMI JANOWITZER
C.I 1716566672001
SEND US THE RECEIPT ALONG WITH A PHOTO OF THE AVAILABLE ITEM TO OUR EMAIL THEMAGMAPROJECT404@GMAIL.COM